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CX Weekly Brief: Your Guide to Customer Experience Excellence
🚀 Welcome to the CX Weekly Brief! Hello, CX enthusiasts! Here’s your weekly scoop on everything happening in the world of customer experience. Let’s get started!
👍🏻 Make your Account Profile The backend of our site is getting a refresh, to create an account (if you have not already) select here.
🤝 Join Our WhatsApp Group We're launching a WhatsApp group for easy Q&A and connection. To join, select here.
📊 This Week's Focus: The Power of Personalization Personalization in CX is evolving, driven by AI and data analytics to provide hyper-personalized experiences. This approach boosts customer satisfaction, loyalty, and conversion rate】.
🔍 Spotlight Interview: Exciting News from Klaus and Zendesk We're thrilled to share that Klaus and Zendesk have signed an agreement to enhance high-quality customer interactions through AI-led, personalized CX. This partnership will drive Zendesk’s AI-powered Workforce Engagement Management (WEM) vision, leveraging AI-powered QA to elevate customer service.
🌟 Success Story: America’s Largest Cable and Home Internet Provider Learn how America's largest cable and internet provider leveraged InMoment's technology to reduce customer churn and recover substantial annual revenue through a targeted customer recovery.
🔧 Tool of the Week: Hubspot Our featured tool, Hubspot, stands out among the best CX tools for 2024, helping streamline customer feedback processes and provide actionable insights. Other top tools include Zendesk, UserPilot, and urce】.
📈 Career Corner: Upskill and Excel Mastering Customer Relationship Management (CRM) systems is key to excelling in your CX career. Stay ahead with our expert advice and curated list of CX webinars and online courses.
🗓️ Upcoming Events
Customer Contact Week 2024 Americas: Jan 23-25, 2024 in Austin.
Cisco Live 2024 – Europe: Feb 5-9, 2024 in Amsterdam.
CCW 2024 Europe: Feb 26-29, 2024 in Berlin
💡 Quick Tip of the Week Always respond to customer feedback – whether positive or negative. It demonstrates your commitment to improving their experience. We have been loving Tally to collect data quickly and their free plan is 🤌🏻.
🎉 Thanks for Joining Us in San Francisco A big thank you to those who attended our recent event in San Francisco. Your participation made it a success!
Stay tuned for more insights and updates in the dynamic world of customer experience. Until next time, keep making customers happy!
CX Weekly Brief Team