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CXC June Job Board & Virtual Meetups
Francesca Tiliakos
June 12, 2024
Hey CXCers!
Table of Contents
If you haven’t already, please make sure to fill out our Member Onboarding Survey!
JOIN US ON SLACK!
Friendly reminder that we have migrated from WhatsApp over to ✨SLACK✨ where you can join in on the conversations. Get exclusive updates on hot topics🧨, CXC events📅, guest speakers🗣️ and in-person meetups in your city📍. Ask your pressing questions to peers🙋🏻♀️, learn about job opportunities 🤝 and more! Join using this magic link.
RSVP to join our next Monthly CXC Digital Meetup
Join us on Tuesday, July 2nd, for an engaging hour-long session with fellow CXC members! Whether you're new or experienced, this meetup offers a fantastic opportunity to connect, share experiences, and gain valuable insights within our community. RSVP here. 😁
Highlights from our last CXC Digital Meetup
During our last monthly meetup on June 4th, participants discussed their roles and experiences in customer success, shared insights on using various tools and strategies for improving customer experience, and explored methods for tracking customer value. If you missed it, you can watch the recording here. ( Password: 5uSn&4H* )
Key insights include:
Turn 0 and Gainsight: Good for tracking various customer metrics but can be complex to implement.
AI-Driven Tools: The loops, Support Logic, and Operative Intelligence offer comprehensive insights by connecting to multiple data sources, but they can be expensive.
Custom Solutions: Developing in-house tools can be more cost-effective and tailored to specific business needs, avoiding the limitations of commercial software.
Get to know the Board!
Craig Stoss, Customer Experience Consultant and Content Creator, Software Advisor
With over 20 years of experience in driving positive customer experiences and a background in software engineering, board member, Craig Stoss specializes in creating and managing projects that enhance operational productivity, generate revenue, and reduce costs across diverse industries. Connect on LinkedIn.
June Remote CX Jobs Roundup
Reposted from Remotive 💼
💥 Head of Support @ DoubleCloud - for the EU!
💥 Senior Customer Success Manager @ Grafana Labs - for the West Coast!
💥 Technical Support Associate @ Vodori - for data analytics 🤓
💥 Senior Customer Success Manager @ Journey - for mental health 💙
What’s New on Slack?
On Tuesdays: We will feature a “Weekly Prompt” to get the juices flowing! 🧠
On Fridays: Look out for CXC Member check-ins!
In our #general channel on Slack, Amanda initiated a discussion about channels CXCers are using for internal updates on team activities.
CXCers responded:
Channel Suggestions: utilizing a wiki page, Slack channel, and inclusion in an internal newsletter.
Strategies: tailoring messages, automating CSATs, sharing dashboards, providing detailed reports.
Clarification of goals: sharing survey feedback, daily activities, gathering suggestions.
Advice: meeting with leaders, emphasizing relevance to the audience.
Cadence: Mention of weekly team meetings and highlighting wins, bi-weekly updates.