Hey there CXCers! 💙

Join us for CXC Monthly Meeting next Tuesday, May 7th from 1 - 2 PM ET!

What to expect: 

Structured networking with a community of your favorite CX professionals. 😀 

What to prepare: 

Get ready to discuss renewals, upsells, and expansions. Bring your questions, opinions, and hot takes to a conversation all about expanding revenue.

Then, we'll jump into breakout rooms where you can share a professional challenge you're facing and get feedback from the group. Or, put on your best coaching hat and help your peers with guidance from your own experiences.

What are the logistics:

Join us on a Zoom!
https://us06web.zoom.us/j/81710394956
Meeting ID: 817 1039 4956

CXC meets offline in Phoenix! 🌵

Huge thanks to member Annie Murphy for stepping up to host a local event in Phoenix on Friday May 10th from 6-8PM at O.H.S.O. Brewery- Gilbert 335 N Gilbert Rd #102 · Gilbert, AZ

RSVP today and we hope to see the whole Phoenix crew there!

Have you joined the fun on Slack yet?

In case you missed it: CXC migrated from WhatsApp to Slack! Join using this magic link. Send a message to Marissa once you’ve made it to the other side ❤️ 

Michelle, Cynthia and Gordana got in-depth on CX department specific KPIs or KRAs, that included advice around VOC surveys, avoiding survey fatigue, and diffentiating between goals personal, department and organizational goals.

Megan asked: “What is everyone doing to address client contact turnover in Salesforce and/or churnzero? Have you automated the process for a client to update their contacts via forms or other automation? Do you have your support reps take care of these tasks?”

Have an answer for Megan? Post it here!

#random Slack of the Week 🏆

Erin introduced us all to her doggo, Walter!

That’s all for now, see you on the internet (or in person, Phoenix, looking at you)!

Marissa Mann and Kristin DeMar
CXC Community Management Team