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CXC: What's New in July!
Connor Tomkies
June 27, 2024
Hey CXCers!
Table of Contents
If you haven’t already, please make sure to fill out our Member Onboarding Survey!
JOIN US ON SLACK!
Friendly reminder that we have migrated from WhatsApp over to ✨SLACK✨ where you can join in on the conversations. Get exclusive updates on hot topics🧨, CXC events📅, guest speakers🗣️ and in-person meetups in your city📍. Ask your pressing questions to peers🙋🏻♀️, learn about job opportunities 🤝 and more! Join using this magic link.
RSVP to join our next Monthly CXC Digital Meetup
For our upcoming July events, click the links below to register. You'll receive an email from Zoom to add the event (and upcoming CXC Meetups) to your calendar! We host meetups the first Tuesday and the third Thursday of every month.
Highlights from our last CXC Digital Meetup
During our last monthly meetup on June 4th, participants discussed their roles and experiences in customer success, shared insights on using various tools and strategies for improving customer experience, and explored methods for tracking customer value. If you missed it, you can watch the recording here. ( Password: 5uSn&4H* )
Highlights include: Insights on Turn 0 and Gainsight, AI tools, custom solutions and more!
This Week’s Remote CX Job Roundup
Reposted from Remotive 💼
What’s New on Slack?
On Tuesdays: We will feature a “Weekly Prompt” to get the juices flowing! 🧠
On Fridays: Look out for CXC Member check-ins!
In our #ask-the-community channel on Slack, Mayra asked: “What phone systems is everyone using? I’m looking for something that will allow for call center queue routing as well as direct dial phone numbers for a large group of agents.”
CXCers responded:
PBX System: A traditional phone system currently in use by some, offering basic call handling and internal communication capabilities.
IP Phones: Use the internet to transmit voice data, providing more advanced features like call center queue routing and direct dial phone numbers for large groups of agents.
Dialed and Talkdesk: For call center queue routing and direct dial numbers.
Google Voicemail: For text-to-speech conversion of incoming calls and is converted into a support ticket (does not accept live, incoming calls).
📱 📞 ☎️ 📶