CXC Newsletter | June 1, 2023

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This month’s takeaway: Cross-Channel Experiences

Companies are increasingly utilizing cross-channel CX strategies to create a more seamless experience across mobile, web and other digital platforms. This helps customers have a fully integrated and unified experience, no matter which device they are using. The key to this approach is driving a consistent message, which will help customers feel more connected to your brand, services and products and will build trust with customers, current and future.

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